Privacy Policy

Information We Collect

When you contact us through our website, we collect the personal information you provide, including:

• Your first and last name
• Email address
• Contact number
• Project address
• Your message or inquiry
• Any files you choose to upload

How We Use Your Information

We use your personal information to:

• Respond to your inquiry about our staircase services
• Provide quotes and project advice
• Contact you regarding your project
• Keep records of our communications with you

Information Sharing

We do not sell, trade, or share your personal information with third parties, except when necessary to provide our services (such as subcontractors working on your project) or when required by law.

Information Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

File Uploads

Any files you upload through our contact form are stored securely and used only for the purpose of understanding and responding to your project inquiry.

Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of any incorrect information
• Request deletion of your information (subject to our business requirements)

Retention

We retain your information for as long as necessary to provide our services and maintain business records, typically for 7 years after project completion or final contact.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Continental Stairs
(09) 836 1935 or (0800) 900 919
info@stairs.co.nz

This policy may be updated from time to time. Any changes will be posted on this page.

Last updated: 2 July 2025